Table of Contents
- Our Commitment to Privacy
- Personal Information We Collect
- The Way We Use Personal Information
- Cookies and Other Automatic Information
- Sharing Information with Third Parties
- Data Appends
- Our Commitment to Data Security
- Our Commitment to Children’s Privacy
- Gift Acceptance Policy
- Donor Rights
- Refund Policy
- How You Can Access or Correct Your Information
- How to Contact Us
Our Commitment to Privacy
Prison Fellowship values your privacy. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.
Personal Information We Collect
On some areas of our site, you are prompted to provide us with personal information when you, for example, make a donation, order products, register to receive newsletters, register for an online course, apply to be a volunteer, or fill out a petition. Also, some areas of our site require personal information before access is granted. The types of personal information collected at these pages vary, but may include the following kinds of general information:
- Email address
- Phone number
- Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
- Phone Number
We may from time to time give users the opportunity to participate in online surveys to provide feedback on aspects of our ministry. These surveys are always optional, and data collected in them will only be used to provide more personalized content, as well as to better understand how people respond to our ministry efforts and how those efforts might be improved.
The Way We Use Personal Information
We use the information you provide about yourself when placing an order to complete that order.
We use the information you provide about someone else when placing an order to ship the product and to confirm delivery.
We use email addresses to fulfill your requests for newsletter subscriptions and to answer the email we receive.
We also use email addresses and mailing addresses to send updates about various ministry activities. To exclude yourself from any of these mailings, electronic or postal, please contact us. (You may also opt out of electronic mailings by clicking the unsubscribe link included in each mailing.)
Cookies and Other Automatic Information
We use non-identifying and aggregate information to better design our Web site. For example, we analyze how many people visit each area of the site, how long they stay, the type of browsers that are being used, certain demographic and affinity information, how many people click on various Web promotions. This information is collected primarily through Google Analytics. If you do not wish for this information to be captured, please sign out of all Google accounts prior to visiting the website. You can also opt-out of all Google Analytics features, for all sites, via their opt-out tool.
Our email newsletter software tracks people subscribing or unsubscribing from each email newsletter, who opens email messages we send (if your computer supports such capabilities), and who clicks on which links in the email. In general, we use this information only in aggregate to analyze the success of email campaigns. However, we may at times target email newsletters based on this activity.
Like many sites, we use “cookies” to help analyze our Web site traffic. Cookies are small identifying tags that we transfer to your computer through your Web browser. They do not provide us with any personal information about you. We use them to track how many times people visit our sites – whether most people come once / week, once / month, or are first-time visitors. We analyze this data in aggregate, not at an individual level. If you choose not to accept cookies, it will not affect your experience at our site.
We contract with companies and individuals to perform functions on our behalf. Examples include sending email newsletters, shipping products, maintaining databases, and sending mail. These third parties use your information only to fulfill the task we have hired them to perform.
Sharing Information with Third Parties
Prison Fellowship Ministries will never sell, trade, or share personal information provided by donors with third party organizations. This applies to both online and offline donations, as well as all donation types and methods.
From time to time we acquire details about people who are in our database from third parties, such as NCOA, to enhance the data we already have.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. PF uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted PF staff that have been specially trained in processing this information.
Our Commitment to Children’s Privacy
Protecting the privacy of children is extremely important. For that reason, we never collect or maintain information at our website from those we know are under 13, and no part of our website is designed to attract anyone under 13.
Gift Acceptance Policy
Your generous contribution to Prison Fellowship Ministries supports year-round programs and initiatives restoring those affected by crime and incarceration. As good stewards of your donations, we follow clear guidelines in processing your gifts.
- Prison Fellowship Ministries solicits and accepts gifts that are consistent with its mission and support its core programs, as well as special projects.
- Donations will generally be accepted from individuals, partnerships, corporations, foundations, or other entities, without limitations.
- In the course of its regular fundraising activities, Prison Fellowship Ministries will accept donations of money, real property, personal property, stock, life insurance beneficiary designations, other gifts such as charitable gift annuities, charitable remainder trusts, charitable lead trusts and gift-in-kind services.
- Certain types of gifts must be reviewed and are subject to approval prior to acceptance due to liabilities they may pose for Prison Fellowship Ministries.
- Prison Fellowship Ministries seeks to protect its donors so we have in place various restrictions to prevent unlawful activity regarding donations or refunds.
Philanthropy is for the common good and necessary for quality of life. To facilitate philanthropy and earn the general public’s respect and trust so that donors and prospective donors have full confidence in Prison Fellowship Ministries, we provide these rights to all donors:
- To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
- To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
- To have access to the organization’s most recent financial statements.
- To be assured their gifts will be used for the purposes for which they were given.
- To receive appropriate acknowledgment and recognition.
- To be assured that information about their donations is handled with respect and with confidentiality to the extent provided by law.
- To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
- To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
- To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
- To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.
If you have made an error in making your donation or change your mind about contributing to Prison Fellowship Ministries (PFM), we will honor your request for a refund made within 15 days of your donation. To request a refund, call 1-800-206-9764 or email [email protected]. Refunds will only be returned to the actual donor, with exceptions only if requestor provides PFM with documented legal authorization to receive such refund. Refunds are returned only upon PFM validating your information and using the original method of payment, except cash donations will be returned via check. If you made your donation by credit card, your refund will be credited to that same credit card. No exceptions to this rule will be made. Please allow 30 days for your request to be processed.
If you feel there is an unauthorized transaction on your credit card account, please contact your credit card merchant to dispute the charge directly. PFM is unable to refund fraudulent transactions.
If you unintentionally mailed a check to PFM and it was not made payable to PFM but inadvertently deposited and you would like a refund you will need to dispute the transaction with your bank directly. Due to regulatory banking guidelines PFM is unable to refund these types of transactions.
How You Can Access or Correct Your Information
You can access your personally identifiable information, make corrections, or request that this information be removed from our system by calling us at (877) 478-0100.
How to Contact Us
Should you have other questions or concerns about these policies, please contact us.